Effective Date: June 28, 2021

Thank you for shopping with DXB SALE STORE. We are committed to delivering your orders quickly, safely, and efficiently across the United Arab Emirates.

1. Delivery Coverage

We currently deliver to all Emirates within the United Arab Emirates (UAE).

Our delivery partner is iMile Delivery Services, ensuring reliable and timely order fulfillment.

2. Order Processing

• Orders are processed on working days (Monday to Saturday).
• Orders are usually confirmed within a few hours after placement.
• Orders placed on Sundays or public holidays will be processed on the next working day.

3. Delivery Time

We aim to deliver all eligible orders on the next working day after your order is confirmed.

Estimated delivery schedule:

• Orders placed before the daily cut-off time: Next working day delivery.
• Orders placed after the cut-off time, on Sundays, or on public holidays: Delivery on the following working day.

While we strive to meet these delivery timelines, delays may occasionally occur due to weather conditions, public holidays, remote delivery locations, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before you complete your order.

We also offer Free Delivery on selected products and promotional offers as advertised on our website.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) throughout the UAE.

Please ensure the correct payment amount is available when your order is delivered.

6. Order Tracking

Once your order has been dispatched, you may receive shipment updates or tracking information, where available, through SMS, WhatsApp, email, or directly from our delivery partner.

7. Delivery Attempts

Our delivery partner may attempt delivery more than once if the first attempt is unsuccessful.

If delivery cannot be completed due to:

• Incorrect address
• Incorrect phone number
• Customer unavailable
• Customer refusal

your order may be returned to us, and additional shipping charges may apply for re-delivery.

8. Delivery Address

Please ensure that your delivery address and contact information are accurate before placing your order.

DXB SALE STORE is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

9. Damaged or Missing Items

If your order arrives:

• Damaged
• Incomplete
• Incorrect

please contact us within 48 hours of delivery with your order number and clear photographs of the package and products.

We will investigate the issue and arrange a suitable resolution where appropriate.

10. Delays Beyond Our Control

Although we aim for next working day delivery, unforeseen circumstances such as:

• Severe weather
• Traffic disruptions
• Public holidays
• Government restrictions
• Courier operational issues

may affect delivery times.

We appreciate your patience and understanding in such situations.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

DXB SALE STORE

Business Name: Hajar Al Morjan FZE

Website: https://www.dxbsalestore.com

WhatsApp: +971 56 346 6126

Email: dxbsalestore@gmail.com

United Arab Emirates

Thank you for choosing DXB SALE STORE. We appreciate your trust and look forward to delivering your order quickly and securely.